Challenge
As part of a global bank, Rabobank Brazil were required to implement Kondor+ for their front office. The initial deployment was done in-house using expertise from the Rabobank centre of excellence in London. However further phases were required that needed to be cost effective, have local language support and provide maintenance on a continual basis for this platform. CPQi were therefore invited to participate in the build and run work.
Structure
Using a multi-national team based in Sao Paulo, Fortaleza and London, Rabobank engaged with CPQi to provide local development and support for the system. A highly secure IP-VPN solution was put into place between Rabobank and CPQi in Fortaleza to further reduce the costs of support using our near-shore model. Development was carried out using requirements from London or Sao Paulo with much of the development and testing effort performed at CPQi’s Fortaleza centre.
Result
Within a few short weeks of contract signing CPQi were in full management of the already deployed platform providing support and enhancement services from Fortaleza. This lower cost service over a secure network enabled Rabobank to free additional budget for further product development